Placing an Order
At Babe Lash, we strive to get your items to you as soon as possible. The moment we receive your order online or over the phone, we get to work packing and wrapping and making arrangements. Orders received before 5 p.m. EST will ship the same business day, unless there is an unavoidable delay. Orders received after 5 p.m. EST will be shipped the following business day. Please note that business days refer to Monday–Friday and exclude holidays and weekends (see below). This means that if you place an order after 5 p.m. EST on a Friday, it will ship the following Monday. If that Monday is Labor Day, it will ship on Tuesday, etc.
If you have any questions about when your order will ship or when it will arrive, please call our customer service line at 888-831-9050, Monday through Friday, from 10 a.m. to 7 p.m. EST. We can help you select the correct shipping method for your situation.
- Labor Day
- Thanksgiving Day
- Christmas Day
- New Year's Day
- Memorial Day
- Independence Day
Get the most out of your money.
Babe Lash offers free standard shipping for orders over $25.00 (excluding taxes and discounts). Free shipping applies only for states in the contiguous U.S. (lower 48 states).
Free shipping orders are shipped through USPS Priority, unless they weigh less than one pound, in which case they will be shipped via USPS First Class.
No promo code needed. Select the free shipping option at checkout.
Shipping an Order
Carriers we use: FedEx and USPS. We also may use other carriers.
- Standard Shipping (5-10 business days)
- 2-day shipping (2 business days)
- Overnight shipping (1 business day)
FedEx cannot deliver to P.O. boxes. If you submit a P.O. box for your shipping address, we will try to contact you so we can update your shipping address or select a different carrier.
International orders can not be placed online. Please call 888-831-9050 to order with a Babe Lash representative.
International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Babe Lash cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information. If you refuse to pay these charges your parcel may be abandoned, and Babe Lash will not be held responsible for any loss of funds as a result of this occurrence.
Tracking an Order
Soon after placing an order, you will receive a tracking number by email. You can use this number to track the progress of your package as it is delivered to you.
Take note: USPS First Class Mail does not offer tracking numbers. Buyer assumes all responsibility for any lost or damaged package when choosing this shipping option. USPS also cannot guarantee an exact delivery date on its shipments. If you want to guarantee delivery, select FedEx. Babe Lash cannot file claims against USPS Shipments; it is the responsibility of the customer to file a claim with USPS at their local facility, if necessary.
Changing an Order
As soon as we receive your order, we start working on it right away -- we ship orders out at 5 p.m. EST every weekday (excluding holidays).
If you need to change or cancel your order, call us at 888-831-9050 as soon as possible on the day you ordered, or the soonest weekday after ordering. While we are unable to guarantee changes to orders, we will do our best to make the changes before the order ships.
Products Lost or Damaged in Transit
We cannot guarantee the performance of our carriers. There are times when our chosen carriers are not able to perform the service requested, due to environmental or organizational circumstances. Babe Lash cannot be held liable for lost, late, or damaged packages, and cannot issue refunds for shipping charges for delayed packages. But we will do as much as we can to make sure your order arrives on time and undamaged.
What should I do if my product is lost or damaged?
Please call 888-831-9050 and a customer service representative will assist you in filing a claim with the respective carrier. This usually takes 7 to 10 days to resolve. In the meantime, if you wish, another order can be placed and shipped. If the filed claim results in a refund we will reimburse the full amount to you in the form of store credit or a refund.